Dear SMART Plan Participant:

Empower recently experienced a processing issue which inadvertently created an erroneous statement showing your SMART Plan account with a balance of zero. We want to assure you that this issue was not the result of a system breach or security incident; rather, this was strictly an internal processing error which has been identified and corrected.

Please disregard this erroneous statement with the zero balance.

We encourage you to visit the SMART Plan website at to view your current account information. You may also speak with a call center representative at 877-457-1900 if you have any further questions. Representatives are available weekdays from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5:30 p.m. Eastern time.

We apologize for this error and any confusion this incident may have caused.



Comments are disabled.