Alert: Our Office Phones Are Down

Alert: Our Office Phones Are Down

For Assistance, Please Call Numbers Located on Membership Card

Friday, June 26, 2020: The phone system in our Beacon Hill office is temporarily offline and will remain down through Monday. While our technicians work to restore service, Mass Retirees members can directly contact our team by calling the numbers located on the back of your membership card.

“The hardware that controls our office phone system, as well as the toll-free hotline, broke early this morning making the system inoperable. Members can still reach our team directly by calling the numbers located on the back of your membership card,” said Mass Retirees CEO Shawn Duhamel. “We frequently hear that providing this type of direct access to our leadership team and key staff is unheard of with other orgnaizations, but for Mass Retirees it is simply the way we do business. Providing our members with our home or cell phone numbers is the way it has been since our founding in 1968. If a retiree has a problem or question, they need to be able to get to us. And when things go wrong, like our office phones being down, it reinforces just how important it is.” 

Full service to our office phones and toll-free hotline is expected to be restored early next week. 

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